Shipping & Delivery

All orders are subject to stock availability. We work hard to keep accurate stock counts on our website, but from time to time a discrepancy can occur and we may not be able to fulfil every item at the time of purchase. If that happens, we'll ship the available products and contact you to ask whether you'd prefer to wait for the back-ordered item to restock or receive a refund for it.

Shipping is calculated dynamically at checkout so you always see the exact cost before you pay. The main factors are:

• Weight and dimensions — heavier and bulkier parts cost more to handle and transport.
• Delivery location — we ship Australia-wide; remote and rural areas may attract additional charges.
• Shipping method — standard delivery, express, or same-day delivery in select Sydney areas.
• Order value — qualifying orders may unlock free or discounted shipping.
• Carrier rates and insurance — we partner with reputable carriers, and cover for loss or damage in transit may be built into the cost.

Enter your address at checkout and the system calculates the precise cost for your cart, your location and your chosen method. Rates are subject to change based on carrier pricing and promotions.

Our warehouse operates Monday to Friday during standard business hours, excluding national holidays.

• Dispatch: orders are usually dispatched within 2 business days of payment — in-stock items typically within 24 hours.
• Domestic transit: generally 2–7 days once dispatched.
• International transit: generally 4–22 days depending on the courier you select at checkout — you'll see a more specific estimate when choosing your courier.

If your delivery has exceeded the forecasted time, contact us and we'll open an investigation with the courier.

• Change of delivery address: we can update your address any time before the order has been dispatched.
• P.O. box addresses: shipped using postal services only — couriers can't deliver to P.O. boxes.
• Military addresses: shipped via postal service only; courier services aren't available for these locations.
• Items out of stock: if an item in your order is out of stock, we'll reserve your in-stock items and dispatch everything together once it's available.

As soon as your order is dispatched you'll receive a tracking link by email, so you can follow your parcel's progress with the latest updates from the shipping provider. You can also use our Track Your Order page any time.

Parcels are insured for loss and damage up to the value stated by the courier.

• Damaged in transit: if possible, reject the parcel from the courier and get in touch with our customer service team. If it was delivered while you weren't present, contact us and we'll walk you through the next steps.
• Lost in transit: we'll process a refund or replacement as soon as the courier completes their investigation and deems the parcel lost.

Changed your mind? You have 30 days from receiving your item to request a return, as long as it comes back unused, in original packaging and in resellable condition. Valid warranty claims are also honoured within 30 days of receipt and processed within 7 days of the item arriving back with us.

Full details — including who pays return shipping and how refunds are issued — are in our Refund & Exchange Policy.

• Sales tax: already included in the prices displayed on our website — no surprises at checkout.
• Import duties and taxes: for international shipments these are pre-paid, so there are no additional fees to pay when your order arrives in the destination country.

Changed your mind before your order arrives? We can accept cancellations at any time before the order has been dispatched. If it's already on its way, our Refund & Exchange Policy has you covered.

For anything shipping related — or anything at all — email us at parts@universalspares.com.au, call the store, or drop into 45 Drummond St, Belmore. We're open 7 days a week.