Shipping Policy

Overview

Universal Spares ("we" and "us") is the operator of (https://www.universalspares.com.au/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2. Shipping Calculations

At Universal Auto Spares, we strive to provide a seamless and efficient shopping experience for our customers across Australia. When it comes to calculating shipping costs at checkout, we take into consideration various factors to ensure fairness and accuracy. Here's a description of how shipping is calculated on our website:

1. Product Weight and Dimensions: The weight and dimensions of the products you choose play a significant role in determining shipping costs. Heavier and bulkier items may incur higher shipping fees due to increased handling and transportation requirements.

2. Shipping Location: We offer shipping services across Australia, and the delivery location influences the cost. Shipping to remote or rural areas may involve additional charges due to the increased distance and limited accessibility.

3. Shipping Method: We offer different shipping methods, including standard delivery, express shipping, and same-day delivery (in select areas). The chosen shipping method affects the shipping cost. Expedited options generally incur higher fees than standard delivery.

4. Order Value: In some cases, we may offer free or discounted shipping for orders that exceed a certain value threshold. This encourages customers to explore our extensive range of auto spares while enjoying the benefit of reduced or waived shipping charges.

5. Carrier Rates: We collaborate with reputable shipping carriers to provide reliable and efficient delivery services. The shipping cost may be influenced by the rates set by the chosen carrier, which can vary based on factors such as fuel costs, operational expenses, and other market dynamics.

6. Shipping Insurance: To ensure the safe transit of your products, we may include shipping insurance as part of the shipping cost. This provides coverage in case of any damage, loss, or theft during transportation, offering you peace of mind.

To calculate shipping costs accurately, our website utilizes a sophisticated shipping algorithm that takes into account the aforementioned factors. As you proceed to the checkout page and enter your shipping address, the system dynamically calculates the shipping cost based on the specific items in your cart, their weight and dimensions, your location, and the chosen shipping method.

Please note that shipping costs are subject to change and may be updated based on carrier rates, promotions, and other factors. We strive to provide transparent and upfront shipping costs, so you can make informed decisions while completing your purchase.

At Universal Auto Spares, we are committed to delivering your auto spares efficiently, securely, and at reasonable shipping rates. Should you have any further questions or concerns about shipping, our customer support team is readily available to assist you.

3. Returns

3.1 Return Due To Change Of Mind

Universal Spares will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of the item and is returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customer's expense and they will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Universal Spares) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Universal Spares will happily honour any valid warranty claims, provided a claim is submitted within 30 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Universal Spares to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you choose your courier at the checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of the order

Our warehouse operates Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Universal Spares will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country

8. Cancellations

If you change your mind before you receive your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please submit an enquiry at parts@universalspares.com.au