Refund & Exchange Policy

We'll happily honour any valid warranty claim, provided it's submitted within 30 days of receiving your items. You'll need to pre-pay the return shipping, but we'll reimburse you in full on a successful claim. Once your item arrives back with us, expect your warranty claim to be processed within 7 days.

When your warranty claim is confirmed, the choice is yours:

• A refund to your original payment method
• A refund as in-store credit
• A replacement item sent to you (if stock is available)

Universal Auto Spares will happily accept returns due to change of mind, as long as your return request reaches us within 30 days of you receiving the item and the item comes back in its original packaging, unused and in resellable condition.

• Return shipping is at the customer's expense, and you'll need to arrange your own shipping back to us.
• Once your return is received and accepted, your refund is processed as store credit for a future purchase, and we'll email you as soon as it's done.
• We refund the value of the goods returned — the value of any shipping paid is not refunded.