Frequently Asked Questions

Yes — sales tax is already applied to the prices displayed on the website, so the price you see is the price you pay (plus shipping, calculated at checkout).

We can accept cancellations and delivery address changes at any time before your order has been dispatched. Once it's on its way, our Refund & Exchange Policy has you covered.

Give us a call on (02) 9787 1444 or email support@universalspares.com.au with your rego, VIN or the part number before you order. Our parts people will confirm it for you — that's what we're here for.

In-stock orders ship within 24 hours of cleared payment, and orders are dispatched within 2 business days at most. Domestic transit is generally 2–7 days depending on where you are.

As soon as your order is dispatched you'll get a tracking link by email. You can also check progress any time on our Track Your Order page.

Yes — P.O. box addresses are shipped using postal services only, as couriers can't deliver to them. Larger or bulkier items may need a street address.

If your delivery has gone past the forecasted time, get in touch and we'll open an investigation with the courier straight away. Parcels are insured for loss and damage.

Yes — request a return within 30 days of receiving your item and send it back unused, in original packaging and in resellable condition. Return shipping is at your expense, and the refund is issued as store credit for the value of the goods (shipping isn't refunded).

Submit your claim within 30 days of receiving the item. You pre-pay the return shipping and we reimburse you on a successful claim. Once the part is back with us we process claims within 7 days, and you choose: a refund to your payment method, store credit, or a replacement (stock permitting).

If possible, reject the parcel from the courier and contact our customer service team. If it was delivered while you were out, get in touch and we'll walk you through the next steps — we'll process a refund or replacement once the courier completes their investigation.

Nothing — trade accounts are free. No joining fees, no minimum spend, no lock-in contracts. If you turn spanners for a living, you qualify.

Trade pricing on 500,000+ parts, priority dispatch and same-day Sydney courier options. Head to the Mechanic Centre to apply — it takes about two minutes.

7 days a week — Mon–Fri 8am–5:30pm and Sat–Sun 8am–4pm at 45 Drummond St, Belmore NSW 2192.

Absolutely — order online and collect from 45 Drummond St, Belmore. We'll let you know as soon as your order is ready to grab.